"СИСТЕМЫ МЕНЕДЖМЕНТА КАЧЕСТВА. ТРЕБОВАНИЯ. ГОСТ ИСО 9001-2011" (утв. Приказом Ростехрегулирования от 22.12.2011 N 1575-ст)



БИБЛИОГРАФИЯ


[I] ISO 9004:2000Quality management systems - Guidelines for performance improvements <1>
[2] ISO 10001:2007Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
[3] ISO 10002:2004Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
[4] ISO 10003:2007Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
[5] ISO 10005:2005Quality management systems - Guidelines for quality plans
[6] ISO 10006:2003Quality management systems - Guidelines for quality management in projects
[7] ISO 10007:2003Quality management systems - Guidelines for configuration management
[8] ISO 10012:2003Measurement management systems - Requirements for measurement processes and measuring equipment
[9] ISO/tr 10013:2001Guidelines for quality management system documentation
[10] ISO 10014:2006Quality management - Guidelines for realizing financial and economic benefits
[II] ISO 10015:1999Quality management - Guidelines for training
[12] ISO/tr 10017:2003Guidance on statistical techniques for ISO 9001:2000
[13] ISO 10019:2005Guidelines for the selection of quality management system consultants and use of their services
[14] ISO 14001:2004Environmental management systems - Requirements with guidance for use
[15] ISO 19011:2011Guidelines for quality and/or environmental management systems auditing
[16] IEC 60300-1:2003Dependability management - Part 1: Dependability management systems
[17] IEC 61160:2005Design Review
[18] ISO/IEC 90003:2004Software engineering - Guidelinesfor the application of ISO 9001:2000 to computer software
[19] ISO BrochureQuality management principles <2>
[20] ISO BrochureSelection and Use of the ISO 9000:2000 family of standards <2>
[21] ISO HandbookISO 9001:2000 for Small Businesses - What to do; Advice from ISO/TC 176 <3>
[22] ISO JournalISO Management Systems (a bimonthly publication which provides comprehensive coverage of international developments relating to ISO’s management system standards, including news of their implementation by diverse organizations around the world) <4>

<1> С 01.11.2009 г. вместо ISO 9004:2000 действует ISO 9004:2009.

<2> Доступна на сайте /content/base/.

<3> Будет обновлен в соответствии с ISO 9001:2008.

<4> Доступны в Центральном секретариате ИСО (sales@iso.org).