Законодательная база Российской Федерации

"СИСТЕМЫ МЕНЕДЖМЕНТА КАЧЕСТВА. ТРЕБОВАНИЯ. ГОСТ Р ИСО 9001-2008" (утв. Приказом Ростехрегулирования от 18.12.2008 N 471-ст)

[1] ISO 9004:2000 Quality management systems - Guidelines for performance improvements

[2] ISO/DIS 9004 Managing for the sustained success of an organization - A quality management approach <1>

[3] ISO 10001:2007 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

[4] ISO 10002:2004 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

[5] ISO 10003:2007 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

[6] ISO 10005:2005 Quality management systems - Guidelines for quality plans

[7] ISO 10006:2003 Quality management systems - Guidelines for quality management in projects

[8] ISO 10007:2003 Quality management systems - Guidelines for configuration management

[9] ISO 10012:2003 Measurement management systems - Requirements for measurement processes and measuring equipment

[10] ISO/tr 10013:2001 Guidelines for quality management system documentation

[11] ISO 10014:2006 Quality management - Guidelines for realizing financial and economic benefits

[12] ISO 10015:1999 Quality management - Guidelines for training

[13] ISO/tr 10017:2003 Guidance on statistical techniques for ISO 9001:2000

[14] ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services

[15] ISO 14001:2004 Environmental management systems - Requirements with guidance for use

[16] ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing

[17] IEC 60300-1:2003 Dependability management - Part 1: Dependability management systems

[18] IEC 61160:2006 Design Review

[19] ISO/IEC 90003:2004 Software engineering - Guidelines for the application of ISO 9001:2000 to computer software

[20] ISO Brochure Quality management principles <2>

[21] ISO Brochure Selection and Use of the ISO 9000:2000 family of standards <2>

[22] ISO Handbook ISO 9001:2000 for Small Businesses - What to do; Advice from ISO/ТС 176 <3>

[23] ISO Journal ISO Management Systems (a bimonthly publication which provides comprehensive coverage of international developments relating to ISO's management system standards, including news of their implementation by diverse organizations around the world) <4>.

<2> Доступна на сайте /content/base/.

<3> Будет обновлен в соответствии с ИСО 9001:2008.

<4> Доступны в Центральном секретариате ИСО (sales@iso.org).